Catherine made the booking process one of the easiest experiences. We told her what we were looking for and our budget and she delivered everything we were asking for. She was extremely patient with our questions and requests. Catherine always responded quickly which was such a relief. Because of an offer at booking that stated that if prices were to drop we would be offered the difference, Catherine was extremely prompt at notifying us of price changes as soon as they occurred which meant that we did not miss out. Our resort stay was excellent with a resort that we would probably choose again if we go to Puerto Plata. Catherine also sent gentle reminders when it was time to complete tasks associated with the trip such as e-ticket completion, flight check-ins, etc. To top it all off, prior to our trip, she requested a meeting and gave us each a beautiful, thoughtful gift. At the end of our trip, she sent us a message to see how our trip was. Just because we paid for our trip in Ja
HR
St Catharines, Ontario
5star great to work with
DEAN
st. catharines ontario
We are so grateful for the exceptional service provided by our travel agent, Cathy Thompson. From the moment we contacted her, she was incredibly responsive and attentive to every detail of our vacation plans. She took the time to listen to our must-haves and budget constraints, ensuring that every aspect of our trip was tailored to our preferences.
What set her apart was her proactive approach in advising us on potential extra expenses and providing valuable recommendations. From sending us links and instructions to helping us secure discount coupons for Park'n'Fly and low-cost transfer options, she went above and beyond to ensure our travel experience was seamless and stress-free.
Her dedication and expertise were evident in the meticulous research she put into finding the perfect resort for our family vacation. And it absolutely paid off- we had an incredible time at the resort she recommended.
We will be returning to her for all our future travel
Maggie & David
St. Catharines, ON